Terms of Service - Intervo.ai

Effective Date: 26 June 2025

THE AGREEMENT: The use of this website and services on this website provided by CodeDesign Inc. (hereinafter referred to as “Owner”) are subject to the following Terms & Conditions (hereinafter the “Terms of Service”), all parts and sub-parts of which are specifically incorporated by reference here together with the Privacy Policy. Following are the Terms of Service governing your use of intervo.ai (the “Website”), all pages on the Website and any services provided by or on this Website (“Services”).

By accessing either directly or through a hyperlink, the Website, and/or purchasing something from us, you engage in our “Service” and agree to be bound by the Terms of Service, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, vendors, buyers, customers, merchants, browsers and/or contributors of content. You acknowledge and agree that the Website may use your personal information in the manner described in our Privacy Policy, which sets forth how information collected about you is collected, used and stored.

DEFINITIONS
1. “Affiliate”: Any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where “control” means the ownership of more than 50% of the voting securities or other ownership interest of such entity.
2. “Company”: Refers to Code Design Inc., the provider of the Service, also referred to as “We,” “Us,” or “Our.”
3. “User”: Any individual or entity that accesses or uses the Service, including but not limited to administrators, developers, and end-users.
4. “Service”: The conversational AI tool and associated services provided by Code Design Inc., accessible via https://intervo.ai, including all software, applications, and related technologies.
5. “End-Customer Data”: Any data, information, or content submitted, stored, or processed through the Service by Users on behalf of their end customers, which may include personal data as defined under applicable data protection laws.
6. “Admin Access”: Restricted access granted to authorized personnel of Code Design Inc. for the sole purpose of diagnosing and rectifying technical issues within the Service, in compliance with applicable data protection regulations.
7. “Personal Data”: Any information relating to an identified or identifiable natural person, as defined under applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and India’s Digital Personal Data Protection Act (DPDPA) 2023.
8. “Processing”: Any operation or set of operations performed on Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, erasure, or destruction.
9. “Controller”: The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data.
10. “Processor”: A natural or legal person, public authority, agency, or other body which processes Personal Data on behalf of the Controller.
11. “Artificial Intelligence (AI)”: A system that is designed to operate with varying levels of autonomy and that can, for a given set of human-defined objectives, make predictions, recommendations, or decisions influencing real or virtual environments.
12. “Generative AI”: A subset of AI technologies capable of generating new content, such as text, images, or audio, based on training data and algorithms.
13. “Input Data”: Data provided by the User to the Service for the purpose of generating outputs through AI models.
14. “Output Data”: Data generated by the Service as a result of Processing Input Data through AI models.
15. “Applicable Law”: All applicable laws, statutes, regulations, and codes from time to time in force, including but not limited to the GDPR, CCPA, and DPDPA 2023.|
ASSENT & ACCEPTANCE
1. By creating an account, accessing, or using the Service in any manner, including but not limited to visiting or browsing the website, you:
  1. Acknowledge that you have read, understood, and agreed to be bound by these Terms;
  2. Represent and warrant that you have the legal capacity to enter into a binding agreement on behalf of yourself or the entity you represent;
  3. Accept and agree to comply with all applicable laws, rules, and regulations, including data protection and consumer protection laws relevant to your jurisdiction;
  4. Consent to the collection, processing, and use of your information and data as described in the Privacy Policy;
  5. Affirm that if you are using the Service on behalf of an organization or entity, you have the authority to bind such entity to these Terms.
2. If you do not agree to these Terms, you must not use the Service.
3. We reserve the right to modify, update, or replace these Terms at any time in our sole discretion. It is your responsibility to check these Terms periodically for changes. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.
AGE RESTRICTION
1. The Service is intended solely for use by individuals who are at least eighteen (18) years of age or the legal age of majority in their jurisdiction, whichever is higher.
2. By accessing or using the Service, you represent and warrant that you meet the minimum age requirement and have the legal capacity to enter into a binding agreement.
3. We do not knowingly collect or solicit personal information from individuals under the applicable minimum age. If we become aware that a minor has provided us with personal data in violation of this clause, we will take steps to delete such information promptly.
4. If you are a parent or legal guardian and believe that your child under the applicable minimum age has provided personal data through the Service, please contact us immediately at support@intervo.ai.
ABOUT THE SITE
1. Intervo.ai is a cloud-based conversational AI platform developed and operated by Code Design Inc. It enables users to deploy customizable voice and chat-based AI agents for customer interaction, lead engagement, onboarding support, and internal automation. The platform supports integration with leading AI models and voice engines, including OpenAI, Claude, Gemini, ElevenLabs, and Microsoft Azure.
2. The Service allows businesses to build, test, and deploy AI agents across channels including web widgets, telephony systems (via Twilio), and messaging platforms. It includes real-time monitoring, analytics, and workflow automation features designed to improve operational efficiency and customer experience.
3. Certain components of Intervo.ai may be released under open-source licenses. Use of such components is subject to the respective open-source license terms, which shall prevail over conflicting provisions of these Terms where applicable.
4. Intervo.ai may offer features in beta form or under evaluation access. Such features are provided “as is” and may be modified, limited, or discontinued at any time without prior notice. Beta features may not be as reliable or available as the core Service.
5. The platform provides optional integration with third-party services to extend functionality. Intervo.ai is not responsible for the content, data handling, or practices of these third-party providers, and Users are encouraged to review the terms and privacy policies of such external services separately.
LICENSE TO USE WEBSITE
1. **Limited, Non-Exclusive License: **
  
  Subject to your compliance with these Terms, Code Design Inc. grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Intervo.ai website and Service solely for your internal business purposes or lawful personal use, as applicable.
2. **Permitted Use: **
  
  You may use the Site to explore features, access the platform interface, generate AI agents, and interact with the functionalities provided under your account level. This license does not permit you to copy, modify, distribute, sell, sublicense, or exploit the Site or any of its content for commercial purposes not expressly authorized under this Agreement.
3. **Restrictions: **Except as expressly permitted by these Terms, you shall not:
  1. Copy, reproduce, republish, upload, transmit, or distribute any part of the Site or its content;
  2. Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any portion of the Service or website;
  3. Interfere with or disrupt the operation of the Site or its networks;
  4. Use the Site in any manner that violates applicable law, including intellectual property, privacy, export control, or AI usage regulations;
  5. Use automated systems or software to extract or scrape data from the Site without prior written authorization.
4. Reservation of Rights:
  
  All rights not expressly granted to you in these Terms are reserved by Code Design Inc. Use of the Site does not grant you any ownership rights in or to any intellectual property or proprietary content accessed through it.
5. Termination of License:
  
  This license is effective until terminated. Code Design Inc. may suspend or terminate your access or license at any time without notice if you violate these Terms or misuse the Site.
INTELLECTUAL PROPERTY RIGHTS
1. Ownership
  
  All intellectual property rights in and to the Service, including but not limited to the Intervo.ai website, platform interface, software, source code, algorithms, designs, UI/UX elements, documentation, logos, trademarks, service marks, and any other content created or provided by Code Design Inc. (collectively, the “Company IP”) are and shall remain the exclusive property of Code Design Inc. and its licensors. Your use of the Service does not grant you any rights, title, or interest in or to the Company IP, except for the limited license expressly granted under these Terms.
2. User Content
  
  As between you and Code Design Inc., you retain all rights to any content, data, or information (including Input Data and End-Customer Data) submitted, uploaded, or otherwise made available by you through the Service (“User Content”). You grant Code Design Inc. a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and process User Content solely for the purpose of operating, supporting, improving, and providing the Service to you and other users in accordance with these Terms and applicable data protection laws.
3. Output and AI-Generated Content
  
  Subject to compliance with applicable laws, including intellectual property and generative AI guidelines in your jurisdiction, you may use the content generated through the Service (“Output Data”) for lawful purposes. However, Code Design Inc. disclaims all responsibility for the originality, accuracy, legality, or third-party rights implications of any AI-generated Output. You are solely responsible for ensuring that your use of such content complies with all applicable laws and does not infringe any intellectual property or privacy rights of others.
4. Feedback and Suggestions
  
  You may voluntarily provide suggestions, feedback, or ideas to improve the Service (“Feedback”). By submitting Feedback, you agree that Code Design Inc. may freely use, modify, incorporate, and commercialize such Feedback without restriction, attribution, or compensation to you. All rights in such improvements shall vest exclusively with Code Design Inc.
5. No Implied Rights
  
  Nothing in these Terms shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Company IP except as expressly stated herein. All rights not expressly granted are reserved.
6. Third-Party Content
  
  The Service may contain content, libraries, or integrations from third-party platforms, LLM providers (e.g., OpenAI, Claude, Gemini), or voice engines (e.g., ElevenLabs, Microsoft Azure). The use of such third-party components may be subject to their respective licenses and terms of service. You agree to comply with all such applicable third-party terms.
USER OBLIGATIONS
1. Compliance with Laws and Terms
  
  You agree to use the Service only in accordance with these Terms, applicable documentation, and all Applicable Laws, including but not limited to:
  1. Data protection laws such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Digital Personal Data Protection Act (DPDPA) 2023 of India;
  2. Intellectual property laws;
  3. Export control and sanction laws;
  4. Anti-spam and consumer protection regulations.
2. Permitted Use
  
  You agree to use the Service solely for lawful business purposes. You shall not, and shall not allow any third party to:
  1. Use the Service for any fraudulent, defamatory, abusive, obscene, or otherwise unlawful activities;
  2. Reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying structure of the Service;
  3. Use the Service to develop or support products that compete with Intervo.ai;
  4. Circumvent or attempt to bypass any security measures or usage restrictions of the Service;
  5. Upload, transmit, or distribute any virus, worm, malware, spyware, or harmful software through the Service.
3. Account Responsibility
  
  You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must promptly notify us of any unauthorized access or breach of security. You are responsible for the acts and omissions of your employees, agents, contractors, or any person using your credentials or systems.
4. Data Ownership and Lawful Use
  
  You affirm that you have all necessary rights, consents, and authorizations to submit, store, and process Input Data and End-Customer Data through the Service. You shall not process or upload any data via the Service that:
  1. You do not have legal right or authority to use;
  2. Infringes the intellectual property or privacy rights of any third party;
  3. Violates any contract or legal obligation with a third party.
5. Third-Party Services and Integrations
  
  If you use the Service in conjunction with any third-party services, including integrations with telephony providers, CRMs, or LLMs (e.g., OpenAI, Claude, Gemini), you agree to comply with their terms and ensure such use does not:
  1. Breach those third-party terms;
  2. Compromise the integrity or availability of Intervo.ai;
  3. Create legal obligations for Code Design Inc. beyond those stated in these Terms.
6. Restrictions on Resale and Sharing
  
  Unless expressly authorized in writing by Code Design Inc., you may not sublicense, resell, lease, assign, or otherwise transfer your right to access or use the Service to any third party, including affiliates, customers, or contractors.
7. Monitoring and Suspension
  
  We reserve the right to monitor your use of the Service to ensure compliance with these Terms. We may suspend or restrict your access without liability if we reasonably believe:
  1. You are in breach of these Terms;
  2. Your use poses a risk to the security, availability, or integrity of the Service;
  3. Required by law or government order.****
PAYMENT & FEES
1. Subscription Plans and Pricing
  
  Access to Intervo.ai is provided on a subscription basis as per the pricing and features selected by the User at the time of account registration or Order Form execution. All prices are listed in the applicable currency and are exclusive of taxes unless otherwise stated. Code Design Inc. reserves the right to modify pricing or introduce new charges at the end of any current subscription period by providing at least thirty (30) days’ prior written notice.
2. Payment Terms
  1. Users agree to pay all fees associated with their selected subscription plan or services in accordance with the billing frequency and method chosen.
  2. Payment shall be made via accepted payment methods on the platform, including credit/debit cards, direct bank transfers, or through integrated payment processors.
  3. Users must ensure accurate and up-to-date billing information is maintained. Failure to do so may result in suspension or termination of access to the Service.
3. Taxes and Withholding
  Unless otherwise stated, all fees are exclusive of all applicable taxes, duties, levies, or similar governmental assessments. Users are responsible for payment of all such taxes (excluding taxes based on Code Design Inc.’s income). If any deduction or withholding is required by law, the User shall increase the payment to ensure Code Design Inc. receives the full amount invoiced.
4. Late Payments
  
  In the event of late or non-payment, Code Design Inc. reserves the right to:
  1. Suspend or restrict access to the Service until full payment is received;
  2. Recover all costs incurred in collection, including reasonable attorney’s fees and legal expenses.
5. Non-Refundability
  All payments made to Code Design Inc. are non-refundable, except where otherwise explicitly stated in a written agreement or as required by applicable law. This includes, but is not limited to, partial use of the Service, unused credits, or early termination.
6. Free Trial and Evaluation
  Code Design Inc. may offer free trials or limited access features for evaluation purposes. Unless the User cancels the subscription before the end of the trial period, the selected paid plan will automatically commence, and applicable charges will be billed. All trial usage is governed by these Terms.
7. Upgrades and Downgrades
  Users may upgrade or downgrade their subscription plan at any time through their account settings. Any upgrade will result in a prorated charge, while downgrades will take effect at the end of the current billing cycle, unless otherwise agreed.
8. Invoices and Disputes
  Invoices will be issued electronically. Any disputes related to invoiced amounts must be raised within fifteen (15) days of the invoice date. Failure to raise a dispute within this period shall be deemed acceptance of the invoice.
OPEN SOURCE & LICENSING
1. Open-Source Distribution
  
  Intervo.ai is developed and maintained by Code Design Inc. and includes components that are released as open source under permissive licenses, including but not limited to the MIT License and Apache License 2.0. The full source code is publicly available at https://github.com/Intervo/Intervo and may be self-hosted, modified, or extended by Users in compliance with the terms of those open-source licenses.
2. License to Use Open-Source Code
  
  Subject to compliance with the terms of applicable open-source licenses, you are granted a non-exclusive, worldwide, royalty-free, and revocable right to use, reproduce, and distribute Intervo.ai’s open-source components for both personal and commercial purposes. Use of these components is strictly governed by the specific license files accompanying each module in the repository.
3. Separation of Open-Source and Hosted Service
  
  Use of the hosted version of Intervo.ai available at https://intervo.ai is governed by these Terms and Conditions and is distinct from the rights granted under open-source licenses. Use of the hosted service may require account registration, payment of fees (where applicable), and is subject to Code Design Inc.’s Acceptable Use Policy, Privacy Policy, and any applicable subscription terms.
4. Contribution & Community Engagement
  
  Intervo.ai welcomes community participation through code contributions, feature suggestions, bug reports, and feedback. All contributors must agree to the terms of the Contributor License Agreement (CLA) published in the repository. Contributions may be reviewed, merged, or rejected at the discretion of the project maintainers.
5. No Warranty on Open Source Releases
  
  The open-source distribution of Intervo.ai is provided “as-is” and without any warranties, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Code Design Inc. disclaims all liability for damages resulting from the use or misuse of the open-source version of the platform.
6. License Conflicts
  
  In the event of a conflict between these Terms and the terms of an applicable open-source license, the open-source license shall prevail for the respective open-source component.
7. Trademark Use
  
  While Intervo.ai is released as open-source software, the name “Intervo.ai,” associated logos, and branding elements are trademarks of Code Design Inc. You may not use the Intervo.ai name, logo, or brand for commercial purposes, product promotion, or service identification without prior written consent, except as otherwise permitted under applicable trademark laws or fair use principles.
8. Compliance with Export Laws
  
  You agree to comply with all applicable U.S. and international export laws and regulations governing software and technology. You may not download, use, or export the open-source code or the hosted Service in violation of such laws or to embargoed countries.
ACCEPTABLE USE
1. General Obligations
  
  You agree to use the Intervo.ai Platform, including its open-source codebase, APIs, hosted services, telephony features, and web components, in a lawful, responsible, and respectful manner. You are solely responsible for your conduct while using the Platform, and you must ensure that your use complies with all applicable laws, regulations, and these Terms.
2. You must not, directly or indirectly:
  1. Use the Service in any manner that infringes or violates the intellectual property, privacy, publicity, or other rights of others;
  2. Upload, transmit, or distribute any content that is unlawful, harmful, harassing, defamatory, obscene, discriminatory, or otherwise objectionable;
  3. Attempt to probe, scan, or test the vulnerability of any system or network associated with Intervo.ai, breach any security or authentication measures, or circumvent usage limitations;
  4. Use the Platform to train or fine-tune competing models or tools that replicate or compete with core Intervo.ai functionality without prior authorization;
  5. Use the Platform to generate or disseminate:
    1. Malware or malicious code
    2. False or misleading information
    3. Unauthorized commercial communications (spam)
    4. Content that impersonates any person or entity, or falsely states affiliation;
3. Reverse-engineer, decompile, modify, or create derivative works of the Service or its components, unless expressly permitted by open-source licenses;
4. Misuse telephony services, including making robocalls or spam calls, spoofing numbers, or using TTS/STT integrations for deceptive, threatening, or unauthorized purposes;
5. Abuse, overload, or interfere with the normal functioning of the Service or other Users’ access to it, including via automated scraping, denial-of-service attacks, or excessive API calls.
6. Automated and AI-Generated Content
  
  If you deploy Intervo.ai to produce automated responses, you are responsible for ensuring that such outputs are monitored, accurate, lawful, and do not violate user rights, platform policies, or regulatory standards in your jurisdiction (including but not limited to DPDPA, GDPR, and CCPA).
7. Third-Party Integrations
  
  You must comply with the terms and acceptable use policies of any third-party services (e.g., Twilio, Stripe, LLM providers) you connect to Intervo.ai. Code Design Inc. is not liable for any breaches arising from your violation of those third-party terms.
8. Enforcement
  
  We reserve the right to investigate any violation of this Acceptable Use Policy and may suspend or terminate access to your account or hosted service if, in our reasonable opinion, you violate any provisions herein. Where required by law, we may report violations to appropriate legal authorities.****
COMMUNICATION
1. Consent to Electronic Communication:
  
  By using the Intervo.ai Platform, you consent to receive all communications from Code Design Inc., including notices, agreements, disclosures, updates, and other information related to your use of the Service (“Communications”) electronically. Such Communications may be provided via email, system notifications within the platform, or through updates posted on our website.
2. Legal Effect
  
  You agree that all Communications provided to you electronically satisfy any legal requirement that such Communications be in writing. These Communications are considered received by you within 24 hours of the time they are posted or sent, unless Code Design Inc. receives a failed delivery notice.
3. User Responsibility
  
  It is your responsibility to maintain accurate contact information, including your primary email address. Failure to do so may result in you not receiving critical communications, for which Code Design Inc. disclaims any liability.
4. Communication Preferences
  
  You may opt out of receiving non-essential promotional communications by following the unsubscribe instructions provided in such messages. However, you acknowledge that you may not opt out of essential communications related to your account, security, legal notices, billing, or service functionality.
5. hird-Party Communication Tools
  
  If you choose to integrate or utilize third-party messaging or telephony tools (e.g., Twilio, Slack, WhatsApp, or SMS gateways), you are solely responsible for compliance with their respective terms of service, applicable communication laws (such as the TCPA in the U.S.), and obtaining end-user consents where required. Code Design Inc. assumes no responsibility for unauthorized or unlawful communications sent through third-party integrations.****
PRIVACY INFORMATION
1. Compliance with Laws
  
  Code Design Inc. is committed to protecting your privacy and complies with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Digital Personal Data Protection Act, 2023 (DPDPA) of India.
2. Data Collection and Use
  
  Intervo.ai collects, processes, and uses personal data strictly in accordance with its Privacy Policy and solely for purposes necessary to deliver, operate, and improve the Service. By using the Service, you consent to such processing and represent that all data shared with us is accurate, lawful, and provided with proper authority and consent.
3. Controller and Processor Roles
  
  You acknowledge that in relation to end-customer data uploaded, collected, or processed using the Intervo.ai platform, you act as the “Data Controller” or “Data Fiduciary” (as per DPDPA), and Code Design Inc. acts as a “Data Processor” or “Data Processor/Data Service Provider,” solely processing data on your behalf and as per your documented instructions.
4. Data Security Measures
  
  Code Design Inc. employs industry-standard administrative, physical, and technical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, you understand that no method of transmission or storage is completely secure and that we cannot guarantee absolute security.
5. International Transfers
  
  By using the Service, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside your country of residence. In such cases, Code Design Inc. ensures appropriate safeguards are in place in accordance with applicable laws.
6. Third-Party Processors
  
  To provide the Service, Code Design Inc. may rely on third-party service providers (such as Twilio, Stripe, or hosting providers) who may process personal data on its behalf. All such processors are contractually obligated to maintain confidentiality and comply with data protection obligations no less stringent than those stated herein.
7. Data Subject Rights
  
  Depending on your jurisdiction, you or your end users may have certain rights regarding personal data, including rights of access, correction, erasure, restriction, data portability, and objection. To exercise such rights, please refer to our Privacy Policy or contact us at: support@intervo.ai.
8. Retention and Deletion
  
  We retain personal data only as long as necessary for the purposes for which it was collected or as required under applicable law. Upon request or account termination, data may be deleted in accordance with our retention policy, subject to any legal obligations to retain certain information.
9. Breach Notification
  
  In the event of a data breach affecting your personal data, Code Design Inc. shall notify you without undue delay and in accordance with applicable data breach notification laws.
10. Privacy Policy Incorporation
  
  Our full Privacy Policy is incorporated into this Agreement by reference. We encourage you to review it for complete information on how personal data is handled.****
SALE OF GOODS/SERVICES
1. Service Description
  
  Intervo.ai, developed and maintained by Code Design Inc., is a conversational AI platform that enables users to build, deploy, and manage intelligent voice and chat agents. These agents may be customized and integrated with customer-facing websites, CRMs, telephony systems, and third-party services. The Service is offered both as a hosted SaaS platform and via self-hosted open-source deployments, subject to the applicable licensing and usage terms.
2. The Service includes, but is not limited to, the following capabilities:
  1. AI-based chat and voice agents for real-time customer interactions;
  2. A workflow builder for designing goal-oriented conversations;
  3. Knowledge base ingestion using RAG (Retrieval-Augmented Generation);
  4. API access and telephony integration (e.g., via Twilio);
  5. Support for multiple LLMs and speech providers; and
  6. Customization via embeddable widgets, plugins, or integrations.
3. Service Availability
  
  While Code Design Inc. endeavors to provide uninterrupted and error-free availability of the hosted platform, no guarantee is provided regarding uptime, latency, or availability. Maintenance windows and emergency service interruptions may occur, and users will be notified via appropriate channels where feasible.
4. Modifications to the Service
  
  Code Design Inc. reserves the right to improve, update, or modify the Service, including its features or functionality, at any time, with or without notice, provided such changes do not materially degrade the core functionality of the paid service offering.
5. Trial and Beta Access
  
  Certain features of the Service may be made available to users under a free trial or beta access program. Such access is provided “as is” without warranties of any kind and may be suspended or terminated by Code Design Inc. at its discretion at any time.
6. Support Services
  
  Support for the Service is provided as outlined in the applicable support or subscription plan. Community support may be available for open-source deployments via channels such as GitHub Discussions or Discord. Premium support is offered to paid subscribers in accordance with their plan.
7. Third-Party Services and Integrations
  
  The Service may include integrations with third-party tools and services. Your use of such integrations is subject to the terms and conditions of the respective third-party providers. Code Design Inc. shall not be liable for any loss, interruption, or error arising from such third-party platforms.
8. Service Limitations
  
  The Service is not intended for high-risk activities, life-critical operations, or emergency services. It is your responsibility to evaluate whether the Service meets your intended business or regulatory needs.****
REVERSE ENGINEERING & SECURITY
1. You shall not, and shall not permit any third party to, directly or indirectly:
  1. decompile, disassemble, reverse engineer, or otherwise attempt to discover the source code, underlying algorithms, file formats, or non-public APIs of the Service;
  2. circumvent, disable, or otherwise interfere with security-related features of the Service or features that prevent or restrict use, copying, or distribution of any part of the Service;
  3. replicate or create derivative works based on the Service in whole or in part, unless expressly permitted under applicable open-source licenses for self-hosted deployments.
2. Security Obligations
  
  You agree to use the Service only through secure access credentials and to implement commercially reasonable security practices to prevent unauthorized access, disclosure, or misuse. You are solely responsible for the confidentiality of your accounts, passwords, and private keys, and for any activity conducted under your credentials.
3. Security Testing
  
  Unauthorized security testing or vulnerability scanning, including penetration testing, load testing, or DDoS simulation, is strictly prohibited without prior written consent from Code Design Inc. Any security assessments must be coordinated in advance and subject to Code Design Inc.’s applicable security testing policy.
4. Reporting Vulnerabilities
  
  If you discover any vulnerabilities or security issues in the platform, you agree to report them promptly and responsibly to Code Design Inc. at: support@intervo.ai. You shall not disclose any such vulnerabilities to third parties or the public without written authorization from Code Design Inc.
5. Open Source Security Compliance
  
  Where the platform is used in self-hosted or open-source form, it is your sole responsibility to keep your deployment secure and updated. Code Design Inc. does not assume responsibility for security vulnerabilities arising from misconfigurations, outdated dependencies, or third-party modifications.
6. Reservation of Rights
  
  Any violation of this Clause may result in the immediate suspension or termination of your access to the Service, legal action, and/or civil or criminal penalties under applicable laws, including but not limited to the Computer Fraud and Abuse Act (USA), the Information Technology Act (India), and relevant cybersecurity regulations in the EU and Canada.
DATA LOSS
1. User Responsibility
  
  You acknowledge and agree that you are solely responsible for maintaining adequate backups of your data, including but not limited to Content uploaded, processed, or generated through the Service. Code Design Inc. and Intervo.ai shall not be liable for any loss of data or content under any circumstances, including but not limited to system failures, cyberattacks, accidental deletion, or termination of access.
2. No Liability for Third-Party Failures
  
  To the extent the Service relies on third-party infrastructure providers (e.g., hosting, object storage, telephony, or LLM providers), Code Design Inc. disclaims all liability for any data loss or corruption caused by those third parties. This includes downtime, latency, or unavailability of third-party integrations affecting data persistence or retrieval.
3. Open-Source Deployments
  
  In the case of self-hosted or open-source deployments of the Intervo.ai platform, the user assumes full responsibility for ensuring data integrity, implementing backups, and managing all security configurations. Code Design Inc. disclaims all liability for data loss resulting from improper configuration, failure to secure credentials, or use of unsupported modifications.
4. Temporary or Permanent Data Removal
  
  Code Design Inc. reserves the right to delete or disable access to stored data:
  1. upon the termination or expiration of your subscription,
  2. where data retention is not required under applicable law, and
  3. where the data is determined to be in violation of this Agreement or applicable legal or ethical standards.
  4. Where legally permitted, reasonable efforts will be made to notify you before such deletion.
5. No Warranty on Restoration
  
  Unless otherwise expressly agreed under a paid service level agreement (SLA), Code Design Inc. makes no guarantee that lost or deleted data can or will be recovered. Restoration, if possible, may be subject to additional fees.
INDEMNIFICATION
1. Indemnification by User
  
  You agree to indemnify, defend, and hold harmless CodeDesign Inc., its affiliates, licensors, officers, directors, employees, contractors, agents, and successors (collectively, the “Indemnified Parties”) from and against any and all third-party claims, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:
  1. your access to or use of the Service, whether hosted or self-deployed;
  2. any breach by you or your users of this Agreement, applicable laws, or third-party rights;
  3. any Content, data, or materials provided, uploaded, or processed by you through the Service, including violations of intellectual property rights, data privacy laws (including but not limited to the Indian DPDP Act, GDPR, or CCPA), or confidential information of others;
  4. your use or misuse of open-source components included in the Intervo.ai platform, where self-hosted.
2. Indemnification by CodeDesign Inc.
  
  Subject to Clause 15 (Data Loss) and Clause 17 (Limitation of Liability), CodeDesign Inc. shall indemnify, defend, and hold you harmless against any third-party claims that the proprietary components of the hosted Intervo.ai Service (excluding open-source or user-submitted materials) infringe any valid intellectual property right (patent, copyright, or trademark), provided that:
  1. you promptly notify CodeDesign Inc. in writing of the claim;
  2. you grant CodeDesign Inc. sole control of the defense and settlement of such claim (provided that any settlement releases you of all liability); and
  3. you cooperate fully with CodeDesign Inc., at its expense, in the defense.
3. CodeDesign Inc. shall have no liability under Clause 16.2 to the extent the alleged infringement arises from:
  1. your combination of the Service with other software, systems, or content not provided by CodeDesign Inc.;
  2. modifications made by you to the Service or its components;
  3. use of the Service other than in accordance with this Agreement or documentation;
  4. open-source code portions used under a permissive or copyleft license, or any code independently deployed and modified by the user.
4. Remedies
  
  If the Service or any part thereof becomes, or in CodeDesign Inc.’s opinion is likely to become, the subject of an infringement claim, CodeDesign Inc. may, at its option and expense:
  1. procure for you the right to continue using the Service;
  2. modify or replace the infringing component to make it non-infringing; or
  3. if (a) and (b) are not commercially reasonable, terminate your access and provide a pro-rated refund of prepaid unused fees (if applicable).
5. Survival
  
  This indemnity obligation shall survive the expiration or termination of this Agreement.
SPAM POLICY
1. Zero-Tolerance Policy
  
  Intervo.ai and CodeDesign Inc. maintain a strict zero-tolerance policy towards the use of the Service for sending unsolicited communications, spam, or any abusive bulk messaging, whether via email, SMS, calls, or chat facilitated by human or AI agents.
2. Users shall not use the platform to transmit, distribute, or facilitate the sending of:
  1. Unsolicited bulk messages or promotions (spam);
  2. Content violating laws including the CAN-SPAM Act (USA), CASL (Canada), ePrivacy Directive (EU), and applicable Indian IT & consumer laws;
  3. Misleading or deceptive messaging headers or sender information;
  4. Communications in breach of integrated platform terms such as Twilio or other telephony/email providers.
3. Consent Requirement
  
  All communications initiated via the Intervo.ai platform must be preceded by the recipient’s informed and verifiable opt-in consent, compliant with local data and communication laws. Users are responsible for maintaining appropriate records of consent and opt-out procedures.
4. Monitoring and Enforcement
  
  We reserve the right to monitor activity on the Service for potential violations. In case of any suspected spam or abuse, Intervo.ai may suspend, restrict, or terminate access to the platform without prior notice. Legal action or disclosure to authorities may follow in case of wilful breach.
5. Open-Source Responsibility
  
  Where Intervo.ai is self-hosted using the open-source version, users bear full responsibility for compliance with anti-spam regulations. CodeDesign Inc. disclaims all liability from unsolicited communications originating from independent deployments.
6. Reporting Violations
  
  To report suspected violations of this Spam Policy, please contact: support@intervo.ai. Kindly include message samples, timestamps, and relevant technical headers for our review.
THIRD-PARTY LINKS & CONTENT
1. Third-Party Integrations and Content
  
  The Intervo.ai platform may include links to third-party websites, services, or content, including integrations with third-party APIs, widgets, voice engines, LLM providers (e.g., OpenAI, Google, Anthropic), CRMs, and payment gateways (e.g., Stripe). These third-party services are provided solely as a convenience and do not constitute an endorsement, sponsorship, or affiliation.
2. Independent Terms and Privacy Policies
  
  Such third-party platforms are not governed by these Terms and are subject to their own privacy policies, terms of service, and legal disclaimers. Users are solely responsible for reviewing and complying with those separate terms. Intervo.ai and CodeDesign Inc. disclaim any liability or obligation arising from your use of third-party services or content.
3. No Control or Responsibility
  
  Intervo.ai does not control, monitor, or assume responsibility for the accuracy, legality, or appropriateness of third-party content or services accessible via the platform. We make no warranties or representations regarding such third-party tools, content, or links.
4. Third-Party AI Models & Providers
  
  Where users connect to third-party AI models (e.g., via LangChain, OpenAI, Google Gemini, or others), the responsibility for compliance with output control, licensing, and content governance shall rest solely with the user. We do not guarantee the reliability or legality of any third-party model behavior or API response.
5. Your Responsibility
  
  You acknowledge and agree that any interaction with or use of third-party platforms or data is at your own risk. We shall not be liable for any loss or damage arising from such interactions, including but not limited to data breaches, functionality failure, or service unavailability caused by third-party dependencies.
MODIFICATION & VARIATION
1. Right to Modify Terms
  
  Intervo.ai and CodeDesign Inc. reserve the right, at their sole discretion, to amend, modify, or replace these Terms and Conditions at any time. We may update the terms to reflect changes in legal requirements, business operations, service features, or other regulatory, commercial, or operational needs.
2. Notice of Changes
  
  Material modifications to the Terms will be communicated via email (to registered users), a notice within the platform, or by updating the “Last Updated” date at the top of this document. Continued use of the platform following such notice shall constitute your binding acceptance of the revised Terms.
3. User Responsibility
  
  You are responsible for regularly reviewing the Terms and any updates posted to the website. Your continued access or use of the Services after such changes become effective constitutes your agreement to be bound by the updated Terms.
4. Modifications to the Services
  
  We reserve the right to modify, suspend, or discontinue any part of the Services (in whole or in part), including but not limited to features, functionality, or integrations, at any time without liability. Advance notice will be provided where feasible, but not required in cases of urgency or legal necessity.
5. No Waiver by Silence
  
  Failure by Intervo.ai to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
ENTIRE AGREEMENT
1. These Terms and Conditions, along with the Privacy Policy, Cookie Policy, Data Processing Addendum (where applicable), and any additional legal notices or service agreements referenced herein or entered into between the parties, collectively constitute the entire agreement between you and CodeDesign Inc. regarding the use of Intervo.ai and supersede all prior or contemporaneous understandings, representations, communications, and agreements, whether written or oral.
2. In the event of any conflict between these Terms and any separate agreement executed in writing between you and CodeDesign Inc., the terms of the executed agreement shall prevail to the extent of such conflict.
3. No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or any other term, and any failure of Intervo.ai to assert a right or provision shall not constitute a waiver of such right or provision.
4. You acknowledge that you have not relied upon any oral or written representations or statements not expressly set forth in these Terms.
SERVICE INTERRUPTIONS
1. Availability
  
  While Intervo.ai and CodeDesign Inc. strive to ensure continuous, uninterrupted access to the platform and its services, the availability of the Services may be interrupted for maintenance, upgrades, emergency repairs, system failures, or due to factors beyond our control, including but not limited to acts of God, natural disasters, internet outages, telecommunication failures, or cyberattacks.
2. No Guarantee of Uptime
  
  We do not guarantee uninterrupted service or that the Services will always be available or error-free. Downtime may occur, and we make no warranties as to system uptime, availability, or performance. Planned maintenance will typically be scheduled during off-peak hours and communicated in advance when feasible.
3. Limitation of Liability
  
  Intervo.ai and CodeDesign Inc. shall not be liable for any losses, damages, data loss, business interruption, or other consequences incurred due to any unavailability, delay, or malfunction of the Services, regardless of cause.
4. User Responsibility
  
  It is your responsibility to maintain appropriate backup systems, failover protocols, and business continuity procedures to mitigate the impact of potential service interruptions.
TERM, TERMINATION & SUSPENSION
1. Term of Agreement
  
  These Terms shall remain in full force and effect while you access or use the Services, unless terminated earlier in accordance with this Clause. Your account and access to the Intervo.ai platform will continue unless and until terminated by either party under these Terms.
2. Termination by You
  
  You may terminate your use of the Services at any time by providing written notice to support@intervo.ai. Upon termination, your access to the platform will be disabled, and all obligations incurred prior to termination shall remain payable.
3. Intervo.ai reserves the right to suspend or terminate your access to the Services, with or without notice, if:
  1. You breach these Terms or any applicable law;
  2. You engage in conduct that is abusive, harmful, or otherwise detrimental to Intervo.ai, its users, or systems;
  3. Required by law or government order;
  4. Non-payment of applicable fees or fraudulent activity is detected.
4. Upon termination:
  1. Your right to use the Services will immediately cease;
  2. All user data may be deleted unless otherwise required by law or our data retention policy;
  3. Clauses that are intended to survive termination (including but not limited to confidentiality, intellectual property, indemnity, limitation of liability, and governing law) shall continue to apply.
5. Suspension
  
  We may temporarily suspend your access to the Services for scheduled maintenance or security purposes, or if we reasonably suspect any violation of law, these Terms, or our policies. Suspension does not relieve you of your payment obligations.
6. Refunds
  
  Except where otherwise specified in a signed agreement, no refunds shall be issued upon termination, and any prepaid fees shall be forfeited unless termination is due to breach or fault of Intervo.ai.
NO WARRANTIES
1. Service Provided “As Is”
  
  The Services provided by Intervo.ai and CodeDesign Inc. are offered on an “as is,” “as available,” and “with all faults” basis. To the maximum extent permitted by applicable law, we disclaim all representations and warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, accuracy, reliability, or non-infringement.
2. We do not warrant or guarantee that:
  1. The Services will meet your specific requirements;
  2. The Services will be uninterrupted, timely, secure, or error-free;
  3. The information or results obtained from the Services will be accurate or reliable;
  4. Any errors in the Services will be corrected.
3. Third-Party Services and Integrations
  
  We make no warranties or representations concerning the availability, security, accuracy, or reliability of any third-party integrations, plugins, or services connected with Intervo.ai, including but not limited to Twilio, Stripe, OpenAI, ElevenLabs, or other LLM providers. Your use of such third-party services is governed solely by the terms and policies of those providers.
4. Jurisdictional Limitations
  
  Some jurisdictions may not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such cases, any implied warranties are limited to the shortest duration permitted by applicable law.
FORCE MAJEURE
1. No Liability for Force Majeure Events
  
  Intervo.ai and CodeDesign Inc. shall not be held liable for any failure or delay in performing their obligations under these Terms, including providing access to the Services, if such failure or delay results from causes beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil or military disturbances, acts of government, pandemics, epidemics, power failures, internet or telecommunications outages, labor strikes, or other events outside of our control (each a “Force Majeure Event”).
2. In the event of a Force Majeure Event, we shall:
  1. Notify you as soon as reasonably practicable of the nature and expected duration of the event;
  2. Take reasonable steps to mitigate the effects of the event and resume performance as soon as feasible.
3. Right to Terminate
  
  If the Force Majeure Event continues for a period exceeding thirty (30) days, either party may terminate these Terms by written notice to the other without further obligation or liability, except for payment of any fees due and owing as of the termination date.
LIMITATION ON LIABILITY
1. General Limitation
  
  To the maximum extent permitted by applicable law, under no circumstances shall Intervo.ai, CodeDesign Inc., or their directors, officers, employees, affiliates, licensors, partners, or agents be liable to you or any third party for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, business interruption, personal injury, or property damage arising from or relating to your access to or use of the Services, regardless of the theory of liability (contract, tort, negligence, strict liability, warranty, or otherwise), even if we have been advised of the possibility of such damages.
2. Cap on Liability
  
  In no event shall the total aggregate liability of Intervo.ai and CodeDesign Inc., for all claims arising out of or relating to these Terms or the Services, exceed the greater of:
  1. One hundred U.S. dollars (USD $100); or
  2. The total amount paid by you to us for the Services in the six (6) months preceding the event giving rise to the liability.
3. Data and System Failures
  
  We shall not be held liable for any failure of performance, loss of data, or malfunction caused by events beyond our reasonable control, including but not limited to hardware failure, software bugs, cloud platform issues, denial-of-service attacks, or third-party system failures.
4. This limitation of liability does not apply to:
  1. Liability arising from wilful misconduct or gross negligence;
  2. Your indemnification obligations under these Terms;
  3. Our obligations to indemnify you for intellectual property claims as provided under the Indemnification Clause;
  4. Any liability that cannot be excluded or limited by applicable law.
5. Risk Acknowledgement
  
  You acknowledge and agree that the limitations of liability set forth in this section reflect a reasonable allocation of risk and form a material basis of the bargain between you and Intervo.ai.
ASSIGNMENT
1. No Unauthorized Transfer
  
  You may not assign, transfer, delegate, sublicense, or otherwise dispose of any of your rights or obligations under these Terms without the prior written consent of Intervo.ai and CodeDesign Inc. Any attempt to assign or transfer these Terms without such consent will be null and void.
2. Permitted Assignment by Intervo
  
  Intervo.ai and CodeDesign Inc. may assign or transfer their rights and obligations under these Terms without your consent:
  1. To any of their affiliates or subsidiaries;
  2. In connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of their assets.
3. Binding Effect
  
  Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
GOVERNING LAW & JURISDICTION
1. Governing Law
  
  These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles.
2. Equitable Relief
  
  Notwithstanding the foregoing, Intervo.ai and CodeDesign Inc. retain the right to seek injunctive or equitable relief in any court of competent jurisdiction to prevent the unauthorized use or abuse of the Services, infringement of intellectual property rights, or violation of any applicable law.
3. Compliance with International Laws
  
  You are solely responsible for ensuring that your access to and use of the Services complies with all laws, rules, and regulations applicable in your jurisdiction, including but not limited to data privacy and consumer protection laws such as the Digital Personal Data Protection Act, 2023 (India), the General Data Protection Regulation (EU), and the California Consumer Privacy Act (USA).
DISPUTE RESOLUTION & ARBITRATION
1. Informal Resolution
  
  In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or your relationship with Intervo.ai or Codedesign Inc., the parties agree to first attempt to resolve the dispute amicably and in good faith by providing written notice describing the issue. The parties shall use best efforts to reach an informal resolution within thirty (30) days of such notice.
2. Arbitration
  
  If the parties are unable to resolve the dispute amicably, such dispute shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended) and any applicable rules for online dispute resolution (ODR) as may be mutually agreed. The following conditions shall apply:
  1. The seat and venue of arbitration shall be Bengaluru, Karnataka, India.
  2. The arbitration shall be conducted in English.
  3. The arbitration shall be presided over by a sole arbitrator, mutually appointed by the parties. In case of disagreement on the appointment, the arbitrator shall be appointed in accordance with the applicable rules of the Indian Council of Arbitration (ICA) or any recognized ODR platform.
  4. The arbitration may be conducted virtually or through online dispute resolution (ODR) platforms, subject to mutual agreement and availability of infrastructure.
  5. The decision of the arbitrator shall be final and binding on both parties and enforceable in any court of competent jurisdiction.
3. Class Action Waiver
  
  To the fullest extent permitted by law, the parties agree that any arbitration shall be conducted only on an individual basis and not in a class, collective, or representative action. The arbitrator shall not have the authority to consolidate claims or grant relief on a class-wide basis.
4. Injunctive Relief
  
  Notwithstanding the above, either party may seek interim or injunctive relief from a court of competent jurisdiction, including emergency measures to prevent misuse of intellectual property or confidential information.
5. Exclusion
  
  This Clause shall not apply to disputes concerning the infringement or enforcement of Intervo.ai’s or Codedesign Inc.’s intellectual property rights, which may be pursued in courts having jurisdiction over such matters.
CONTACT INFORMATION

If you have any questions, complaints, or concerns about these Terms, our Services, or your interactions with us, you may contact us at:

Codedesign Inc.

Website: https://intervo.ai

Email: support@intervo.ai

All legal notices, including those relating to breach of terms, dispute notices, or data subject rights requests under applicable law, must be sent in writing to the above email address with the subject line: “Legal Notice - Terms of Service.”
GENERAL PROVISIONS:
1. LANGUAGE: All communications made or notices given pursuant to these Terms of Service shall be in the English language.
2. SEVERABILITY: If any part or sub-part of these Terms of Service is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such condition, the remainder of these Terms of Service shall continue in full force.
3. NO WAIVER: In the event that We fail to enforce any provision of these Terms of Service, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. Waiver of any part or sub-part of these Terms of Service will not constitute a waiver of any other part or sub-part.
4. HEADINGS FOR CONVENIENCE ONLY: Headings of parts and sub-parts under these Terms of Service are for convenience and organization, only. Headings shall not affect the meaning of any provisions of these Terms of Service.
5. NO AGENCY, PARTNERSHIP OR JOINT VENTURE: No agency, partnership, or joint venture has been created between the Parties as a result of these Terms of Service. No Party has any authority to bind the other to third parties.
6. ELECTRONIC COMMUNICATIONS PERMITTED: Electronic communications are permitted to both Parties under these Terms of Service, including e-mail or fax. For any questions or concerns, please email Us at the following address: support@intervo.ai.
Address: 16192 Coastal Highway, Lewes, DE 19958, County of Sussex, Delaware, USA.

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